Manufacturer's Limited Warranty

If your battery is not registered within 90 days of purchase, the warranty will begin from the manufacturer's date of the battery. Proof of ownership is required. Warranties are not transferable.

Product Registration Page: https://www.epochbatteries.com/pages/product-registration

Warranty Table

Warranty Coverage by Model

Epoch Essential Models

If a valid warranty claim is made and the battery cannot be repaired:

Years 1-3: The defective battery will be repaired or replaced with a similar product.
Years 4-5: A similar product will be offered at 40% off the retail MSRP listed at the time of the offer.
Years 6-11: A similar product will be offered at 25% off the retail MSRP listed at the time of the offer.

48V GC2 Golf Models

If a valid warranty claim is made and the battery cannot be repaired:

Years 1-3: The defective battery will be repaired or replaced with a similar product.
Years 4-5: A similar product will be offered at 40% off the retail MSRP listed at the time of the offer.
Years 6-11: A similar product will be offered at 25% off the retail MSRP listed at the time of the offer.

All Other Models

If a valid warranty claim is made and the battery cannot be repaired:

Years 1-5: The defective battery will be repaired or replaced with a similar product.
Years 6-11: A similar product will be offered at 25% off the retail MSRP listed at the time of the offer.

Epoch Batteries Warranty Repair Process

Step 1: Initiate Your Repair Request

Start your warranty repair process by logging into our Repair Portal at [insert portal link].
Fill out the necessary information, including the battery serial number and a brief description of the issue you're experiencing. Please attach any necessary photos.
Once submitted, your claim will be reviewed. If approved, you will receive a prepaid UPS label to ship the product to us for repair. (You are responsible for return shipping costs for diagnosis and repair.)

Step 2: Ship the Battery Back to Us

Carefully package the battery to ensure it is protected during transit. If you need the original packaging and foam, you can request it for a $25 fee.
Prepare your shipment and use the prepaid UPS label to send the product back to us.

Step 3: Repair Process

Once the battery is received, our technicians will assess and perform the necessary repairs under the warranty terms.
We will keep you updated on the repair status, with typical turnaround times ranging from 3-10 days.

Step 4: Return of the Repaired Battery

After the repairs are completed, your battery will be shipped back to you.
You will receive a tracking number via email once the package has been dispatched. Return shipping is covered by Epoch Batteries under the warranty policy.

Notes:

Customers are responsible for return shipping fees to send the product to our facility for diagnosis and repair.
Epoch Batteries will cover the shipping charges to return the repaired product to you.

Battery (LiFePO4) Warranty Coverage

11 Year Limited Warranty

EDG Sales International LLC (the manufacturer, hereafter “Epoch Batteries”) warrants each Epoch Battery branded Lithium Iron Phosphate (LiFePO4) battery (“the Battery”) sold by Epoch Batteries or any of its authorized distributors or dealers to be free of manufacturer's defects for a period of 11 years (“the Warranty Period”) from the date of sale, as determined by the buyer’s sales receipt.

Warranty Exclusions

This Limited Warranty does not cover any Battery subjected to the following conditions:

Damage due to being unsecured or insufficiently secured
Improper installation, use, maintenance, or service
Loose battery terminal connections
More than 4 batteries connected in series (above 48V)
Reverse polarity connections
Inappropriate storage conditions, including exposure to extreme temperatures above 140°F or below -40°F, fire, or water submersion, or storing the Battery in a completely discharged state
Any short circuit caused by accidental, intentional, or inadvertent connection of the positive and negative terminals
Damage caused by impact, accident, collision, or drop
Under/over charging the Battery as defined in the Battery Owner’s Manual
Use with third-party products that fail
High resistance caused by corroded terminals, poor crimps, or insufficient cable size
Battery failure due to a faulty electrical system
Battery that has been opened, modified, or tampered with in any way
Battery used for applications other than those designed and intended, including repeated engine starting or drawing more amps than the battery is rated to discharge
Battery not charged for over 1 year (batteries need periodic charging to maintain cell health)
Battery used in commercial applications cycled to more than 80% depth of discharge repeatedly within 24-hour periods

Epoch Accessories

1 Year Limited Warranty

EDG Sales International LLC (the manufacturer, hereafter “Epoch Batteries”) warrants each accessory component, including chargers, fuel gauges, voltage reducers, and all other accessories sold by Epoch Batteries or any of its authorized distributors or dealers, to be free of manufacturer's defects for a period of 1 year (“the Warranty Period”) from the date of sale, as determined by the buyer’s sales receipt. All accessory components are covered for full replacement during this period.

Contact Information

Epoch Batteries
164 Andrew Drive
Stockbridge, GA 30281
1-888-501-1846